Small Business Call Center Software – At My Country Mobile, we offer great, easy-to-use, low-budget VoIP solutions for small businesses. Enjoy the following with a 30-day risk-free trial based on our premium VoIP phone system.
Likewise, setting up your business VoIP phone operation is very easy and fast and provides you with a call management platform to directly improve your teamwork. And you can use our VoIP phone services with no initial agreement and no setup fees.
Small Business Call Center Software
So what are you waiting for? Call us now and see why My Country Mobile is the best VoIP phone system for your business.
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Most of our small business customers will attest to the fact that our VoIP solutions are super affordable and also reliable.
With incredible 24/7 technical support from our always reliable team of experts, well designed, no cancellation fees, latest innovations and much more, it is a known fact that we are the leader in this line of business.
My Country Mobile (MCM) helps your business grow in many ways using our innovative VoIP phone solutions.
Growing your business is our business at My Country Mobile. We are strategically positioned to provide your business with the necessary VoIP phone system, which will give the business the following advantages to grow at a much faster rate.
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The advanced call routing feature helps in automatic queuing and distribution of incoming calls based on a set of predefined rules and criteria.
Our premium yet affordable VoIP solution features will give you peace of mind through great facilities as can be seen below.
Accurately classify calls to your purchase options and help partners through a round robin system with multiple route options.
Simple to set up, even easier to use. The Mobile My Country VoIP solution helps with automatic call recording and saves voice data according to your settings.
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One of the most valuable pieces of data a sales leader can have is called disposition. It will give you a quick view of the outcome of a call and what the next step should be for you and your team. It will give everyone visibility into the composition of the call to diagnose areas of improvement
Keep your IVR configuration choices and support your visitors to operate with the most appropriate teams during their first request.
Automatically categorize calls based on specific schedules such as daily schedule, time and breaks with set points during the day.
Measure your agents based on skill level and call for them based on levels.
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This feature can be seen as an extension of VoIP, bringing the capabilities of making phone calls, video calls, text chats and even Peer 2 Peer file transfer, directly through your web browser or mobile app.
Simulate local VoIP phones and toll-free numbers in over 170 countries worldwide. Basically, experience the different competitive prices in the world.
The Call Whisper feature of our solution, commonly called Call Screening, helps to play a message to the caller while the caller continues to ring. This gives you the ability to communicate with your call agent some specific information during an active call without the caller knowing.
My Country Mobile brings one of the most reliable and affordable Call Center solutions to your small business. Enjoy exceptional features such as call recording; call forwarding, virtual assistant, etc.
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Thousands of companies trust My Country Mobile worldwide; this is due to the excellent call management solution. You can get service where you need it with our direct Tier 1 carrier, which allows My Country Mobile to deliver top quality call quality at a range of reasonable prices. Any company of yours worldwide can host the most efficient for your medium business and the right call center solutions.
Try an easy cost plan without hidden costs and additional services. Basically, you have no minimum contracts, no setup fees and a convenient contact solution service.
Our system is quite safe and reliable because it hosts the Google Cloud service and our terminals are reliable and have great speed with great flexibility and protection.
My Country Mobile is a Tier 1 service provider that offers the best quality voice services while also creating significant savings opportunities for its customers. Most businesses enjoy the privilege of switching to My Country Mobile and saving 50% on their VoIP call charges.
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In the last decade, we have developed the infrastructure to the global standards necessary for the Tier-1 level in the industry. Similarly, almost 100% of VoIP calls managed by the My Country Mobile system receive MOS rates worldwide for fantastic voice quality.
Our VoIP solution ensures that there is no downtime or delays during the migration of your phone data to cloud storage. We make sure you hit the cloud running smoothly.
Our customer feedback shows that operating a business using our VoIP solution has huge benefits for small business growth.
Using the Internet, manage your virtual call center number from anywhere in the world. Add and edit customer data instantly. Importantly, also, with the web interface, you can configure your IVR menus, call routing options and account settings.
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We work with people, not machines. We provide 24/7 support to our customers from a team of well-trained and attentive experts, without outsourcing any part of our support. Likewise, we offer specific account relationship managers to assist your business needs. Communicating with customers over the phone is more difficult than other means of communication because you don’t have time to pause and frame your response since responses are needed immediately, and it’s easy to lose the context of your conversations phones since you can’t see them. customer history or call summary while on the phone. To help simplify this process, the BEST CALL CENTER SOFTWARE FOR SMALL BUSINESS is needed to help its employees, especially call center agents in managing calls to provide excellent customer service to their customers or customers This software is a set of technologies that can be used to use many communication channels today.
Call center software comes in many features and forms, such as automatic dialers, call accounting solutions, call center monitors, predictive dialers, call analytics, interactive voice response, computer telephony integration, and auto dispatcher. The main purpose of call center software is to help companies manage customer communications that come from multiple sources and channels, such as by phone, live chat, email, SMS text, instant messaging, and e social media platforms. It is important to know and understand the unique features of each software before investing and using it in your business.
Call centers can be of different types. The free call center type is the least expensive solution. They require minimal initial investment and can be easily implemented. But these call centers can be associated with some hidden center configuration costs of electrical and mechanical systems. Another option is to convert an old retail space into a call center. These facilities already have sufficient equipment and large tiles. However, you need a good amount of capital to renovate these facilities into a fully functional call center. You can also choose custom objects. The current demand for call center space has been reflected in the availability of custom call centers. These facilities are specially developed to meet your needs and requirements and require financial banking arrangements. That is why only stable and well-capitalized companies choose custom structures.
Depending on the type of call center facility you choose, estimated costs can range from $2,500 to over $10,000. Some of the key factors that can affect the cost of setting up a call center are the basic annual rental rates which are $4 to $15 per square foot; annual operating expenses estimated at $5-6 per square meter; tenant construction cost of $0-$20 per square foot; owner construction allowance of $0-$40 per square foot; cable costing $250 per workstation; $250-$1,000 workstation furniture; the cost of the backup generator; and computer and telephone equipment costing $250-$750 per workstation.
Call Center Software For Small Business
The first important step is to determine the focus of your business and the type of its services. You can focus on making outgoing calls, answering incoming calls from customers, or returning calls that are a mix of the two. Outbound call centers focus on making outbound calls. Outsourcers engage in telemarketing, call calling, lead generation, setting appointments, selling a product and providing customer service. The inbound call center provides services such as answering questions, taking orders, and technical or customer support, as if they needed your expertise on how to use a product. Customers are the ones who make calls and agents receive calls from them. Another type of call center is blended or call blend which offers a mixture of outgoing and incoming calls.
It is necessary to outline your goals and have a business plan before starting the creation of your call center. These objectives are important to know and decide the type of operations you will manage, the number of employees you will employ, the process you will implement and the costs you will incur. Creating and setting your goals is the best way to scale your business as it breaks down
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